Welcome to Flowviora (accessible via www.flowviora.com). These Terms of Service (“Terms”) govern your access to and use of our website, digital puzzle games, and the purchase of our online pipeline puzzle digital content and game access (“Digital Content”).
By accessing our website or purchasing any Digital Content, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our services. Our services are exclusively available to customers located within the European region.
The Brand and Operator
This website and the brand Flowviora are independently self-operated. All references in these Terms to “Flowviora”, “we”, “us”, or “our” refer strictly to the Flowviora brand. You can reach our customer support team directly at connecting@flowviora.com. For full corporate and statutory operational information, please visit our Legal Notice (Imprint) page.
Eligibility and Age Requirements
By purchasing our Digital Content, you represent and warrant that you are at least 18 years of age (or the legal age of majority in your country of residence). We do not knowingly sell products or provide access to individuals under the age of 18.
Nature of the Digital Purchase and Delivery
Our services consist purely of online, digital, and non-tangible interactive puzzle games.
One-Time Sales: All purchases made on Flowviora are one-time transactions for specific digital game access. We do not operate a subscription model, and you will not be subjected to recurring charges.
Digital Delivery: Because our products are entirely digital, delivery is executed instantly upon successful payment via online activation or the provision of access credentials sent to your registered email address. No physical shipping is required, and no physical logistics tracking numbers are generated. Your email confirmation serves as the official proof of delivery.
Loss of Right of Withdrawal (European Union Standard)
IMPORTANT NOTICE FOR EUROPEAN CONSUMERS:
In accordance with Article 16(m) of the European Union Consumer Rights Directive (Directive 2011/83/EU), the standard 14-day statutory right of withdrawal (the right to cancel a purchase for a full refund) does not apply to the supply of digital content which is not supplied on a tangible medium if the performance has begun.
By placing an order and completing your purchase of our Digital Content, you explicitly acknowledge, agree, and consent that: The execution and delivery of the digital content begins immediately upon successful payment processing; and
You hereby waive and forfeit your 14-day statutory right of withdrawal and cancellation once the digital performance and delivery have commenced.
Intellectual Property and Limited License of Use
All materials published on or available through Flowviora—including but not limited to the game code, algorithms, pipeline connection puzzle mechanics, graphics, website design, UI layout, fully licensed or proprietary artwork, images, audio, and texts—are the sole intellectual property of the Flowviora brand or its licensors.
Limited Use License: When you purchase Digital Content, Flowviora grants you a personal, non-exclusive, non-transferable, revocable, and strictly limited license to access and play the game within your web browser for your own personal, non-commercial entertainment.
No Ownership Rights: Your purchase grants you only the right to access the digital gameplay features. You do not acquire any ownership, copyright, or intellectual property rights over the game, its assets, or its code.
Prohibited Actions: You are strictly prohibited from copying, distributing, reverse-engineering, decompiling, extracting, modifying, or creating derivative works of any game assets, code, or images. You must not use our assets for any commercial purposes.
Secure Payment Processing
All payments made on Flowviora are processed securely through our authorized third-party payment gateway, Stripe. To prevent fraudulent activities and secure transactions, your payment details are processed directly by Stripe under strict security protocols (PCI-DSS). Flowviora does not store or have access to your full credit card details.
Limitation of Liability and “As-Is” Service
Our online pipeline connection games are provided on an “as-is” and “as-available” basis. While we strive to ensure a seamless gaming experience, Flowviora does not guarantee that the website or its digital services will be completely free of technical interruptions, bugs, or downtime. To the maximum extent permitted by applicable European law, Flowviora shall not be held liable for any indirect, incidental, or consequential damages arising from your use or inability to use our website.
Governing Law and Dispute Resolution
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with standard European e-commerce guidelines and regulations. Any disputes will be resolved through amicable negotiation via our support channel at connecting@flowviora.com. If a resolution cannot be reached, European consumers may refer to the Online Dispute Resolution (ODR) platform provided by the European Commission.
Amendments to Terms
We reserve the right to update or modify these Terms at any time to maintain regulatory compliance. Any modifications will be effective immediately upon being published on this page. Your continued use of our website following any changes constitutes your acceptance of the revised Terms.