Welcome to Flowviora (accessible via www.flowviora.com).
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, purchase our digital puzzle games and premium game access, or interact with our support services.
Our operations strictly adhere to the European General Data Protection Regulation (GDPR) and applicable European data protection laws.
Data Controller
For the purposes of the GDPR and other applicable data protection laws, the Data Controller responsible for your personal data is the brand itself:
Brand Name: Flowviora
Website: www.flowviora.com
Contact Email: connecting@flowviora.com
For full details regarding our legal registration and corporate entity details, please refer to our Legal Notice (Imprint) page.
Age Restriction & Minimum Age Requirement
To protect the privacy of minors and prevent unauthorized financial transactions:
Age Threshold: Our website and services are strictly intended for individuals who are at least 18 years of age (or the age of majority in your jurisdiction).
Preventing Unauthorized Use: We do not knowingly collect personal data from, or sell digital game access to, individuals under 18. If you are a parent or legal guardian and believe that your minor child has purchased game access or provided us with personal data without your consent, please contact us immediately at connecting@flowviora.com. We will take immediate steps to delete such data and address any unauthorized billing.
Data We Collect and Why
We only collect the minimum amount of personal data necessary to deliver our digital gaming services and process your orders:
Account & Delivery Information: Email address (used to send your access links, game credentials, and customer support communications).
Transaction Metadata: Date/time of purchase, purchase amount, and product selected. (We do not collect or store your payment card details).
Technical Data: IP address, browser type, and basic usage data (collected via essential cookies to ensure the website functions securely, correctly, and prevents fraud).
Third-Party Payment Processing (Stripe)
All financial transactions on our website are processed securely by our external payment gateway provider, Stripe.
Payment Processing: When you purchase premium digital game access, your payment card details, billing address, and transaction information are collected and processed directly by Stripe (Stripe Payments Europe, Ltd. / Stripe, Inc.) through their secure embedded checkout.
Data Handling: Flowviora never sees, stores, or transmits your full credit card numbers or sensitive payment credentials.
Stripe’s Privacy Rules: Stripe processes this data in accordance with its own privacy policy and the Payment Card Industry Data Security Standard (PCI-DSS). You can review Stripe’s privacy practices at www.stripe.com.
Data Retention Period
In compliance with European laws regarding storage limitation, we only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements:
Customer Accounts & Digital Deliveries: Your email and access records are retained for as long as your digital game account remains active, or until you request its deletion.
Financial & Tax Records: Transaction metadata (excluding full payment details) shared with us by Stripe will be retained for up to 7 years to comply with standard European tax, accounting, and financial audit regulations.
Customer Support Communications: Emails sent to connecting@flowviora.com are retained for up to 3 years following the resolution of your inquiry to ensure quality support and handle potential subsequent disputes.
Your Rights Under GDPR
As a resident of the European Economic Area (EEA), you possess the following statutory rights regarding your personal data:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to our legal retention obligations (e.g., tax records).
Right to Restrict or Object to Processing: You have the right to object to or restrict how we process your data under certain circumstances.
Right to Data Portability: You can request that we transfer your data to another organization.
Right to Lodge a Complaint: You have the right to lodge a complaint with a European data protection authority if you believe our processing of your personal data violates GDPR.
To exercise any of these rights, please contact us directly at connecting@flowviora.com. We will respond to your request within 30 days.
Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet is 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operational practices or legal requirements. Any updates will be published on this page with an updated “Effective Date.”