Welcome to the Flowviora Help Center. We have compiled a list of the most frequently asked questions to help you understand our platform, our online pipeline puzzle games, and our digital delivery process.
If you cannot find the answer to your question here, please do not hesitate to contact our customer support team directly at connecting@flowviora.com. We are dedicated to responding to all inquiries within 24 hours.
General & Account Questions
Q: What is Flowviora? A: Flowviora is an independent digital entertainment platform dedicated to offering high-quality, web-based pipeline puzzle games. Our games are designed to challenge your logic and provide an engaging puzzle-solving experience directly within your computer’s web browser.
Q: Is there an age restriction to use Flowviora? A: Yes. To ensure absolute compliance with standard European consumer protection laws and to prevent unauthorized payment card usage, you must be at least 18 years of age to purchase our digital game access and use our platform.
Q: Where do you sell your products? A: Our digital services and online puzzle games are exclusively available to customers located within the European region.
Digital Product & Content Delivery
Q: Is this game access a subscription? A: No. All transactions on Flowviora are one-time purchases for specific digital game access. You pay once for the game content you select, and there are no hidden recurring monthly fees, automated renewals, or ongoing maintenance costs.
Q: How is the game content structured upon purchase? A: Flowviora provides fully realized, ready-to-play digital puzzle games. When you purchase premium access, you receive immediate entry to pre-configured game levels that are fully functional and optimized for browser-based gameplay without requiring any additional technical setup.
Q: How will I receive my purchase? Do you provide a logistics tracking number? A: Because our products are entirely digital and non-tangible, no physical shipping is required, and no physical logistics tracking numbers will be generated. Our delivery process is fully automated: immediately after your payment is successfully processed via Stripe, our system will instantly transmit a unique access link and game credentials directly to the email address you entered during checkout.
Q: What should I do if I haven’t received my delivery email? A: First, please check your Spam or Junk folder, as automated fulfillment emails can sometimes be misfiltered by email service providers. Ensure you are checking the exact email address used at checkout. If you still cannot find your access link within 10 minutes, please contact us at connecting@flowviora.com, and our team will manually verify and resend your access credentials.
Payments & Refunds
Q: Is my payment secure? Who processes my financial transactions? A: Your payment security is our top priority. All transactions on our site are processed securely by Stripe, a global leader in secure payment infrastructure. Flowviora operates under strict PCI-DSS security protocols and never sees, stores, or transmits your full credit card digits or sensitive billing credentials.
Q: What is your refund policy for European consumers? A: In accordance with Article 16(m) of the EU Consumer Rights Directive, the standard 14-day statutory right of withdrawal does not apply to digital content delivered non-tangibly once the performance has begun. Because our premium digital access is delivered instantly to your email upon payment, you explicitly consent to immediate execution at checkout, meaning successful sales are considered final and non-refundable once delivered.
Q: Are there any exceptions where I can get a refund? A: Yes. We will issue a refund under specific, verified circumstances: if a technical system error completely prevents us from executing your digital delivery within a reasonable period, if you are accidentally charged twice for a single transaction due to a gateway anomaly, or if a verified core technical defect in our system makes the game unplayable and our support team cannot resolve the issue after being notified.
Technical & Intellectual Property
Q: Can I download the game code or use the images for my own project? A: No. Your purchase grants you a personal, non-exclusive, non-transferable, and strictly limited license to use and play the game for your own private, non-commercial entertainment. All game code, puzzle algorithms, UI design, graphics, and fully licensed artwork are the exclusive property of Flowviora. You do not acquire ownership of the digital assets, and copying, extracting, or utilizing them for commercial purposes is strictly prohibited.