Thank you for choosing Flowviora (accessible via www.flowviora.com).
Because we specialize in online pipeline puzzle games and premium interactive content, our delivery process is entirely digital. This Digital Delivery Policy explains how you receive your purchases and outlines the operational rules governing our digital content delivery. Our services and digital deliveries are exclusively available to customers located within the European region.
Nature of the Digital Content
All products offered on Flowviora consist of ready-to-play digital interactive puzzle games and premium gameplay access (“Digital Content”).
Every purchase represents a one-time transaction that grants you immediate, full access to the specified digital puzzle levels within your web browser. We operate strictly on a one-time purchase basis; there are no recurring subscription fees, hidden charges, or ongoing maintenance costs associated with your purchase.
The Digital Delivery Process
We utilize a streamlined, fully automated digital fulfillment system to ensure you can begin playing without delay. Because our products are entirely digital, no physical shipping is required, and no physical logistics tracking numbers or carrier waybills are generated.
The digital delivery process is executed as follows:
Upon the successful complete payment processed via our secure partner, Stripe, our system automatically generates your unique game access credentials and activation records.
These access credentials and transaction receipts are instantly dispatched to the email address you provided during checkout (your registered purchase email).
Once the confirmation email containing the digital access details has been successfully transmitted by our servers, the digital delivery is officially considered fulfilled and complete. Your email receipt serves as the permanent proof of digital delivery.
Loss of the 14-Day Right of Withdrawal (European Union Standard)
IMPORTANT NOTICE FOR ALL EUROPEAN CUSTOMERS:
Under European Union consumer protection laws (specifically Article 16(m) of the EU Consumer Rights Directive 2011/83/EU), the standard 14-day statutory right of withdrawal and cancellation does not apply to the supply of digital content that is not delivered on a tangible medium once the performance and execution have begun.
By purchasing our Digital Content, you explicitly agree to the following statutory terms:
Immediate Execution Consent: You explicitly consent, request, and authorize that the execution and delivery of your purchased digital content begin immediately upon the successful completion of your payment checkout.
Waiver of Return Rights: You explicitly acknowledge and agree that once the digital content delivery has commenced (i.e., when the digital access confirmation is transmitted to your email address), you forfeit and waive your 14-day statutory right of withdrawal, and the transaction becomes final and non-refundable.
Delivery Support and Troubleshooting
While our automated system ensures instant fulfillment, minor network or email provider delays may occasionally occur. If you do not see your digital access confirmation in your inbox within 10 minutes of purchase, please follow these steps:
Check Your Spam or Junk Folder: Automated transactional emails are occasionally misfiltered by external email service providers. Please search your email folders for messages from connecting@flowviora.com.
Verify Your Registered Email: Ensure that the email address entered during the checkout process was correct and free of typographical errors.
Contact Our Support Team: If you still cannot locate your digital access, please contact us immediately at connecting@flowviora.com. Our dedicated support team will manually verify your payment metadata and re-transmit your digital access credentials within 24 hours.